okbej's Privacy Policy

okbej is committed to ensuring a safe, reliable, and transparent online gaming environment for players in Bangladesh. The main purpose of this privacy policy is to inform you about what information we collect, why we collect it, and how we use and protect that information.

We believe that the protection of personal information is a fundamental right. That is why okbej handles each user's information with great care and uses industry-standard SSL encryption technology to keep your information secure.

In this policy, "we", "our", and "okbej" refer to the okbej platform and its operating entity. "You" or "user" refers to every individual who uses our website and services.

okbej may collect the following types of information from you:

a) Personal Identification Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Current address and nationality
• National ID or passport number (when identity verification is required)

b) Financial and Transaction Information

• Payment method details (bKash, Nagad, Rocket, Upay or bank account)
• Deposit and withdrawal history
• Transaction date, time, and amount

c) Technical Information

• IP address and device identifier information
• Browser type and operating system
• Cookie and session data
• Time spent on the site and browsing activity

d) Gaming Activity Information

• Play history and preferences
• Bonus usage and wagering activity
• Self-exclusion or limit-setting information (if applicable)

okbej uses your information for the following legitimate purposes:

• Account management: To create, verify, and keep your account active.
• Identity and age verification: To ensure services are provided only to those aged 21 and above.
• Financial transaction processing: To complete deposits and withdrawals securely.
• Customer support: To resolve your questions, issues, and complaints.
• Fraud prevention: To detect and prevent unusual activity.
• Responsible gaming: To identify risky play patterns and provide timely support to users.
• Service improvement: To enhance the overall user experience.
• Meeting legal obligations: To fulfill legal and regulatory requirements.

Under normal circumstances, okbej does not share your personal information with any third party. However, information may be disclosed in the following limited situations:

4.1 Service Provider Partners

The minimum necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and banking services), technical support, and security verification. These partners are bound by confidentiality agreements with us and may only use your information to provide the specific service required.

4.2 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or a legal obligation. Where possible, we will try to notify you before making such a disclosure.

4.3 Fraud Prevention

Relevant information may be provided to the appropriate authorities as part of anti-money laundering (AML) and fraud prevention activities.

4.4 Business Changes

In the event of a merger, acquisition, or asset transfer involving okbej, user information may be transferred. In such a case, the new operating entity will be required to maintain the same privacy standards.

okbej adopts industry-standard technical and administrative measures to protect your information. Our security framework includes:

• SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted.
• Data encryption: Stored sensitive information (passwords, financial data) is kept in encrypted form.
• Access controls: Only authorized staff have access to user information, and only on a need-to-know basis.
• Regular security audits: Our systems are subject to regular security testing.
• Firewall and intrusion detection: Advanced protection measures are active at the server level.
• Two-factor authentication (2FA): An additional verification option is provided to secure your account.

okbej uses cookies and similar technologies to improve your experience on the website. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Required for the core operation of the website. Without these, the site cannot function properly.
• Functional cookies: To remember your preferences and language settings.
• Analytical cookies: To understand how the site is used (anonymous data).
• Security cookies: To prevent unauthorized access and fraud.

You can accept or reject cookies by changing your browser settings. Please note that disabling cookies may limit some functionality of the site.

okbej retains your information only for as long as necessary. Retention periods are determined based on the following factors:

• All relevant information is retained for as long as the account remains active.
• Even after an account is closed, certain information may be kept for a specified period to meet legal obligations.
• Financial transaction records are retained for a set period for audit and legal purposes.
• Once the retention period ends, information is securely deleted or anonymized.

As an okbej user, you have the following rights over your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of that information.

8.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected or updated. General information can be corrected from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may not be deleted due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications or to specific purposes for which your information is being processed.

8.5 Right to Data Portability

You have the right to receive the information you have provided in a structured, commonly used format.

okbej strictly provides services only to those aged 21 and above. We do not knowingly collect personal information from any minor.

Age is verified at the time of registration. If we become aware that a minor's information has been collected, it will be deleted immediately and the associated account will be closed.

If you become aware that a minor is using or attempting to use our platform, please notify our support team immediately.

okbej works with game software providers on its platform (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, etc.). These providers have their own privacy policies, and information collected through their software is governed by those policies.

Payment service providers (bKash, Nagad, Rocket, Upay, and banks) follow their own privacy standards. The information required to complete financial transactions is sent to them.

okbej is not responsible for the privacy practices of these third parties. You are advised to read their own privacy policies before using their services.

okbej reserves the right to change or update this privacy policy as needed. In the case of significant changes, we will notify you in the following ways:

• By displaying a clear notice on the website.
• By sending a notification to your registered email address.
• By informing you about the changes at your next login.

Continued use of the services after an updated policy is published will be considered your acceptance of the new policy. If you do not agree with the changes, you have the right to close your account.

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our privacy team will review your request and respond as quickly as possible.

okbej provides support 24 hours a day, 7 days a week via live chat and email in both Bengali and English:

• 24/7 Live Chat: directly from the platform
• Email: [email protected]

In addition to raising your complaint directly with us, you also have the right to file a complaint with the relevant data protection authority.